Australian High Commission
No. 6 Jalan Yap Kwan Seng, 50450 Kuala Lumpur Telephone: (03) 2146 5555 Fax: (03) 2141 5773 [Visa Line – (03) 2166 6550]

Immigration, Visas and Citizenship

The Visas and Immigration section of the Australian High Commission in Kuala Lumpur processes visa applications for people who are resident in Malaysia and Brunei. Everyone except Australian and New Zealand citizens will need to obtain a visa prior to travelling to Australia.


Malaysia Airlines Flight 370: Visa arrangements for family members and officials

The Australian High Commission in Kuala Lumpur expresses its condolences and sympathies at this difficult time for the family members of passengers and crew on Malaysia Airlines Flight 370 (MH370).

The Australian Government has made special arrangements to assist the family members of passengers and crew on MH370 to obtain a visa for travel to Australia.

As the Australian Prime Minister announced on 25 March 2014, arrangements have been made to waive visa fees for eligible relatives and loved ones of the missing passengers and crew who apply for a tourist visa, effective 26 March 2014.  While visa fees will be waived, the Australian Government will not be funding travel to Australia, nor accommodation while in Australia.

Visa applications will still need to be assessed according to the normal processes and criteria associated with the Subclass 600 (Tourist Stream) visa.

In Malaysia, the Australian High Commission is cooperating closely with the Malaysian Government and Malaysia Airlines to make sure arrangements are as streamlined as possible for relatives of those persons on board MH370.  We advise family members to speak to their local Malaysia Airlines representative about these arrangements.  For visa-related enquiries, family members can contact the Australian Visa Application Centre on +60 3 2166 6550.

The Australian Minister for Immigration and Border Protection has also put in place Special Purpose Visa (SPV) arrangements for foreign search, rescue and recovery teams.

Warning regarding Australian visa scams operating in Malaysia

There has recently been a rise in the number of fraudulent scams advertising or making claims that genuine Australian visas can be purchased in Malaysia. These claims are not true. Australian visas are not for sale. Please see Media Release and visit the following link for further details about visa scams:

Update on the 2013-2014 Work and Holiday Visa program

The 100 visa cap under the Malaysia/Australia 2013-2014 Work and Holiday visa program has now been filled.  Details on the Malaysia/Australia 2014-2015 Work and Holiday Visa program will be posted on this website in due course.

●  Peak application times for student and visitor visas are between May and July, and October and January each year.  Therefore if you are planning on going to Australia during these periods, we encourage you to apply for your visa as early as possible, preferably three (3) months prior to your proposed travel date.  If you lodge your application close to your travel date to Australia, we cannot guarantee that your application will be finalised before your intended travel.  We also advise you not to book your travel to Australia until you have obtained your Australian visa.

●  If you have an Electronic Travel Authority (ETA) and would like to enquire about the status, see the ETA section of the website. 

●  For information on the appropriate visa for your domestic helper, please refer to the domestic helpers accompanying their employer/s section of the website.


Latest news & changes

Beware of employment scams and offers of travel to Australia.  See the Scams and warnings section of the website for more information.

For more information about migration fraud and how you can protect yourself, visit the Department of Immigration and Border Protection's website.



Visa information & how to apply

How and where to lodge your application

Post lodgement – what happens next



Other important information

Migration agents

Before deciding to use an agent, we recommend you read some important information:

Migration fraud

Beware of email, Internet and employment scams. Protect yourself from migration fraud


people our business

We are continually striving to improve our client services and welcome feedback and suggestions. The department’s client services charter outlines what you need to know when dealing with us so we can better help you. For ways to contact us, visit our contact details and opening hours section of the website.   


This page was last updated on 21 March 2014