Australian High Commission
No 6 Jalan Yap Kwan Seng, 50450 Kuala Lumpur Telephone: (03) 2146 5555 Fax: (03) 2141 5773 [Visa Line – (03) 2166 6550]


Immigration, Visas and Citizenship

The Visas and Immigration section of the Australian High Commission in Kuala Lumpur processes visa applications for people who are resident in Malaysia and Brunei. Everyone except Australian and New Zealand citizens will need to obtain a visa prior to travelling to Australia.


WHO declaration of a Public Health Emergency of International Concern - Polio

If you have spent 28 days or longer in any of the 10 countries listed below on or after 5 May 2014, you should provide a current polio vaccination certificate when you lodge your visa application for Australia.  This is in response to the World Health Organisation's declaration of a Public Health Emergency of International Concern, noting recent outbreaks of polio in these 10 countries.  If you do not provide the vaccination certificate at the time you apply, or at the time you undertake your medical appointment (if you are required to undergo formal health checks), your case officer may request the certificate. Otherwise, you may be asked to provide further information and this could delay your application.

Countries: Afghanistan, Cameroon, Equatorial Guinea, Ethiopia, Iraq, Israel, Nigeria, Pakistan, Somalia, Syria.

If this situation applies to you, please click here for further information.

Australian citizenship by descent 

From 22 August 2014, Australian citizenship by descent can be applied for online, as well as by loding a paper application.  See here for more details. 

Visa Evidence Charge (VEC) changes

It is Australian Government policy to charge for visa labels. The cost for a visa label is called the Visa Evidence Charge (VEC). From 1 July 2014 the charge for a visa label is $AUD150. Please follow this link for further information.

2014-2015 Malaysia/Australia Work and Holiday Visa programme

Under the Malaysia/Australia Work and Holiday visa programme an annual limit of 100 Work and Holiday (Subclass 462) visas are available each year. Please follow this link for further information on the 2014-2015 Work and Holiday visa programme.

.pn email address scam

The Department of Immigration and Border Protection has recently become aware of scam emails being sent from email addresses ending in '.pn' and claiming to be from the department or another Australian Government agency. We have not sent these emails and these are not genuine departmental email addresses.

An example scam email address is ''

The scam uses multiple email addresses, but the common feature is the '.pn' ending. Also be cautious of job offers that instruct you to contact the department through an email address that ends in '.pn'. Our genuine email addresses do not end in '.pn'.

The scam will direct you to pay through a Western Union money transfer. We will not ask for a payment directly to the department through Western Union. Also be aware that we do not offer a 'resettlement programme' through unsolicited emails or an 'electronic ballot'.

For more information on how to identify this scam, see migration related scams

For more information on email and internet scams, see email and internet scams

For more information on migration fraud, and how to protect yourself from it, see migration fraud

Fake scratch ticket scam

The Australian High Commission has become aware of a Malaysian holiday/scratch ticket scam, whereby the scratchie tickets, which reveal 'prizes' of USD $175,000, are being mailed to homes in Canberra, together with a glossy travel brochure purporting to come from a Malaysian travel agency, Crown Regency Travels.  Click here for more details.

Closure of Parent and Other Family Visas

On 2 June 2014, the Australian Government closed eight visa subclasses in the Family Stream of the Migration Programme to new applications.  Applications for the following visa subclasses will no longer be accepted:

Parent (non-contributory) visas:

Other Family visas:

Applications for these visas made before 2 June 2014 will continue to be processed in accordance with annual planning levels and cap and queue arrangements.  For more information:

Closure of the immigration public counter at the Australian High Commission in Kuala Lumpur

From Monday, 26 May 2014, the immigration counter at the Australian High Commission in Kuala Lumpur will be closed. This means that it will no longer be possible to lodge an application for a Resident Return Visa, an Australian Declaratory Visa, or Citizenship by Descent directly at the Australian High Commission. From this date, all visa and citizenship enquiries and applications may be made at the Australian Visa Application Centre

Malaysia Airlines Flight 370: Visa arrangements for family members and officials

The Australian High Commission in Kuala Lumpur expresses its condolences and sympathies at this difficult time for the family members of passengers and crew on Malaysia Airlines Flight 370 (MH370).

The Australian Government has made special arrangements to assist the family members of passengers and crew on MH370 to obtain a visa for travel to Australia.

As the Australian Prime Minister announced on 25 March 2014, arrangements have been made to waive visa fees for eligible relatives and loved ones of the missing passengers and crew who apply for a tourist visa, effective 26 March 2014.  While visa fees will be waived, the Australian Government will not be funding travel to Australia, nor accommodation while in Australia.

Visa applications will still need to be assessed according to the normal processes and criteria associated with the Subclass 600 (Tourist Stream) visa.

In Malaysia, the Australian High Commission is cooperating closely with the Malaysian Government and Malaysia Airlines to make sure arrangements are as streamlined as possible for relatives of those persons on board MH370.  We advise family members to speak to their local Malaysia Airlines representative about these arrangements.  For visa-related enquiries, family members can contact the Australian Visa Application Centre on +60 3 2166 6550.

The Australian Minister for Immigration and Border Protection has also put in place Special Purpose Visa (SPV) arrangements for foreign search, rescue and recovery teams.

Warning regarding Australian visa scams operating in Malaysia

There has recently been a rise in the number of fraudulent scams advertising or making claims that genuine Australian visas can be purchased in Malaysia. These claims are not true. Australian visas are not for sale. Please see Media Release and visit the links above for further details about visa scams

Other important information

Online services - some visas and Australian citizenship be descent can be applied for online, which is cheaper than applying in person or by post. Persons who have not yet lodged a visa application and would like to do health examinations before lodging their visa application can also do so by accessing the online service, My Health Declarations (MHD). To make any online application, or access any online service, you must have an ImmiAccount.  See the Department of Immigration and Border Protection website for further details.

Peak application times for student and visitor visas are between May and July, and October and January each year. Therefore if you are planning on going to Australia during these periods, we encourage you to apply for your visa as early as possible, preferably three (3) months prior to your proposed travel date. If you lodge your application close to your travel date to Australia, we cannot guarantee that your application will be finalised before your intended travel. We also advise you not to book your travel to Australia until you have obtained your Australian visa.

If you have an Electronic Travel Authority (ETA) and would like to enquire about the status, see the ETA section of the website.

For information on the appropriate visa for your domestic helper, please refer to the domestic helpers accompanying their employer/s section of the website.

Change in processing priorities for Family stream visa applications being sponsored by Illegal Maritime Arrivals (IMAs) - On 19 December 2013 the Minister for Immigration and Border Protection issued new processing priorities within the Family stream of the migration program.  Family stream visa applications sponsored by permanent visa holders who themselves arrived in Australia as IMAs will now be given the lowest processing priority, which means that their applications will not be processed for several years.  See the following link for further information about processing priorities for Family stream and Offshore Humanitarian visa applications being sponsored/proposed by permanent visa holders who arrived in Australia as IMAs:

From 1 September 2013 visa application charges will increase for most visa types.  See:

From 1 July 2013 new visa pricing arrangements will be introduced, changing visa applications charges from a single charge at the time of application to a charge per applicant in an individual or combined application.  See:

From 23 March 2013 the Australian government intends to introduce significant changes to the Visitor and Medical Treatment visas.  For more information visit

You do not need a visa label in your passport to travel to Australia.  From 24 November 2012, if you request for a visa label for your current Australian visa, you will need to pay a fee for it.  More information about the Visa Evidence Charge is available on the Department of Immigration and Border Protection website.  To check your Australian visa details online for free using VEVO, visit

From 24 November 2012 there will be changes to some temporary visas.  Information about the changes and the Temporary Work visa subclasses are available on the Department of Immigration and Border Protection website.


Visa information & how to apply

How and where to lodge your application

Post lodgement – what happens next



Migration Agents

Before deciding to use an agent, we recommend you read some important information:


people our business

We are continually striving to improve our client services and welcome feedback and suggestions. The department’s client services charter outlines what you need to know when dealing with us so we can better help you.  

This page was last updated on 25 August 2014