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Post lodgement – what happens next

Processing times

Processing times vary for different types of visa applications. Our service standard is published on the Department of Immigration and Citizenship website.

Electronic Travel Authority (ETA)

Electronic Travel Authority holders will need to apply for a new ETA if a new passport is issued.

If you have an ETA and would like to enquire about the status, you have the following options:

• If you applied online - use the 'Check an ETA' option on www.eta.immi.gov.au  You will need the Reference Number displayed when your ETA was approved.
• If you obtained your ETA through a travel agent - you will need to contact your travel agent who will be able to check your visa status.
• If the travel agent cannot help, you can email eta.contact@sita.aero and ask to confirm if you hold a valid ETA. You will need to provide your name, passport number, passport country and date of birth.

Visa evidencing / visa label

You do not need a visa label in your passport to travel to Australia.

If you request for a visa label for your current Australian visa, you will need to pay for it.  More information about the Visa Evidence Charge is available on the Department of Immigration and Citizenship's website.

You can check your Australian visa details online at any time using the Visa Entitlement Verification Online (VEVO).  VEVO is a free service.

Australia’s modern electronic visa system does not require you to have a visa label placed in your passport to confirm you immigration status and entitlements in Australia. When you check-in to fly to Australia, airline staff will use your passport to electronically confirm that you have authority to travel to Australia prior to boarding the aircraft. See: About your visa

Updating your passport details by email

Electronic Travel Authority holders will need to apply for a new ETA if a new passport is issued.

For all other valid visa holders (including eVisas), you can request for your passport details to be updated instead of obtaining a new visa label.  To do this you will need to:

1. Scan a copy of the page with your personal details from both your old and new passports; and
2. Attach the scanned image and email to immigration.kuala-lumpur-visaenquiries@dfat.gov.au with the subject line 'Request to update passport details'.

Once your passport details have been updated, a case officer will send you a confirmation email.

Visa evidencing in person

To have your visa evidenced, you will need to make an appointment to visit the Visa Office at the Australian High Commission.  Appointments can be made by contacting the Australian Visa Application Centre.

Visa evidencing by courier / third party

You can arrange for a courier or third party to bring in and collect your passport.

If a third party is bringing in your passport, an appointment will need to be made before they can visit the Visa Office.  To make an appointment, contact the Australian Visa Application Centre.  Please download and complete the Passport Collection Authority (PDF, 36Kb, 1 page) to authorise the the third party to act on your behalf.  Your nominated person will need to bring the conpleted authority form and their photographic identification with them when they visit the Visa Office.

If you have arranged for a courier, please ensure that a prepaid return envelope is arranged.  The Visa Office will not pay for your passport to be returned.

Visa cancellation requests

Claiming superannuation

If you wish for your visa to be cancelled so you can request payment for superannuation benefits you accrued while in Australia, you will need to lodge your request with the Department of Immigration and Citizenship’s Hobart office. More information about the Departing Australia Superannuation Payments Scheme, including how to lodge your request, is available from the department’s website.

Student eVisas

If you previously held a student eVisa and are having difficulties to lodge a new Student eVisa application online, you will need to email the eVisa Students Helpdesk at evisa.students.helpdesk@immi.gov.au for assistance.

Other visa cancellation requests

If you want your visa to be cancelled because you no longer require your visa and so you can apply for an Electronic Travel Authority (ETA), please complete the Request for Visa Cancellation form (PDF, 261 Kb, 1 page) and follow the instructions on the form.

This page was last updated on 2 April 2013