Australian High Commission

Malaysia

High Commission address: 6 Jalan Yap Kwan Seng, Kuala Lumpur - Telephone: 2146 5555 - Fax: 2141 5773

JOB VACANCY

Senior Program Manager

Applications are sought for the position of Senior Program Manager in the Immigration Section of the Australian High Commission in Kuala Lumpur.

The successful applicant will be responsible for leading an experienced team of 13 locally engaged staff, managing a varied caseload and implementing ongoing client service initiatives. The successful applicant will also have a pivotal role in the delivery of the Humanitarian program.

Applicants must be able to demonstrate strong skills in relation to the selection criteria and must have (or be able to obtain) an Australian Government security clearance. The position is open to nationals of Australia, New Zealand, UK, Canada and the USA only.

A contract will be offered for up to 12 months, and will be subject to a probation period of 3 months; the position may be extended at the end of the initial contract for a further 12 months.

The successful applicant would be expected to commence the role by no later than early August 2008.

Duties of the Position include:

In conjunction with the Principal Migration Officer (PMO):

Managing migration, temporary entry and humanitarian programs, monitoring caseload trends and providing advice and reporting.
Managing human, financial and other resources, including coordinating and delivery of training
Managing client services and client-focused process improvements
Liaising with local officials and representatives of other agencies at all levels

The successful applicant would be able to demonstrate:

A high level of operational and systems expertise (Immigration experience preferable but not essential)
Strong financial, people and program management skills
The ability to provide timely and accurate assistance to the PMO
The ability to adapt and lead in an environment of change
A detailed understanding of the Australian Government’s immigration policies desirable
A strong client service focus
Experience in the delivery of refugee and humanitarian programs desirable

The salary for the position is between RM8500 – RM9500 per month, based on the experience of the successful candidate.

The High Commission’s conditions of services package for locally engaged staff covers a wide range of employment related matters including service payments.

The successful applicant will be responsible for all costs relating to relocation, accommodation, taxation and living in Malaysia. The High Commission will provide assistance in obtaining a work visa.

The selection criteria, which applicants MUST address in their application, are provided below.

The position is locally engaged. Enquiries about conditions of service should be directed to ahckl.admin@dfat.gov.au. For more information about the position, the Principal Migration Officer (Grant Colbron) can be contacted on telephone:
(603) 2146 5743 or by e:mail at grant.colbron@dfat.gov.au

Applications addressing the selection criteria, and including a current CV and names and contact details for 2 referees should be emailed by COB 4 July 2008 to grant.colbron@dfat.gov.au. Late applications will not be accepted. Persons short-listed for interview may be asked to provide referee reports.

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Job Title: Senior Program Manager, Kuala Lumpur

Selection Criteria: The applicant ...

Understands

Can evidence a broad understanding of the legislation and rules of Australian Immigration and Citizenship
Can evidence sound research and analytical skills and the ability to apply them to complex policy, projects and issues in the workplace

Serves

Can demonstrate excellence in client service and the application of ethical work practices

Innovates

Can demonstrate initiative in promoting continuous improvement and participation in the implementation of change in the workplace

Implements

Can evidence the ability to fully utilise a suite of resources ( eg: IT, documentation, people) effectively, efficiently and lawfully

Connects

Can demonstrate an ability to liaise with a diversity of stakeholders (eg: colleagues, clients, representatives of other agencies), with a focus on delivery of sensitive and/ or complex information

Leads

Can evidence leadership in performance management and staff development

Can demonstrate active leadership in implementing training, counselling or development programs, which target the Department of Immigration and Citizenship’s strategic initiatives

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